Terms of Service

For the Action Labs AI platform and related services

1. Agreement to these Terms

These Terms of Service ("Terms") govern access to and use of action-labs.ai and any related web applications, dashboards, APIs, integrations, automation, file-processing tools, artificial-intelligence features, support and professional services provided by Action Labs Consultancy W.L.L. ("Action Labs", "we", "us" or "our") (together, the "Services").

By creating an account, accepting an order form, using the Services, or accessing the Services on behalf of an organisation, you agree to these Terms. If you act for an organisation, you represent that you have authority to bind it. If a signed order form, statement of work, data-processing agreement or master services agreement conflicts with these Terms, the signed agreement controls to the extent of the conflict.

2. Eligibility and accounts

You must be at least 18 years old or the age of legal majority in your jurisdiction and legally able to enter a binding agreement.

You must provide accurate account information and keep it current.

You are responsible for all activity under your account and for maintaining the confidentiality of credentials, access links and authentication methods.

You must promptly notify us of suspected unauthorised access or a security incident affecting the Services.

Administrators may control user access, permissions, content and integrations for their organisation.

3. Licence and permitted use

Subject to these Terms and payment of applicable fees, Action Labs grants the customer a limited, non-exclusive, non-transferable, non-sublicensable and revocable right during the subscription or project term to access and use the Services for its internal business purposes and authorised client work.

No rights are granted except as expressly stated. The Services are licensed, not sold.

4. Acceptable use

You must not, and must not enable another person to:

Use the Services unlawfully, fraudulently, deceptively or in a manner that infringes another person’s rights.

Upload malware, malicious code, unlawful content, or material that you do not have the right to use or process.

Attempt to gain unauthorised access, bypass security controls, probe vulnerabilities, disrupt availability or interfere with another user.

Reverse engineer, decompile, copy, scrape or extract the Services, models, source code or underlying systems except to the limited extent such restriction is prohibited by law.

Use automated means to overload the Services or exceed documented limits.

Use outputs as the sole basis for decisions affecting a person’s legal rights, employment, credit, healthcare, insurance, eligibility or other high-impact interests without lawful authority, qualified human review and appropriate safeguards.

Represent AI-generated or automated output as verified fact, professional advice or final approved material without appropriate review.

Use the Services to develop or train a competing product using non-public aspects of the Services.

Remove proprietary notices or falsely imply that Action Labs endorses content, decisions or services.

5. Customer content and instructions

"Customer Content" means data, files, artwork, prompts, briefs, text, images, instructions, records and other material submitted to or generated through the Services for a customer.

As between the parties, the customer retains its rights in Customer Content. The customer grants Action Labs a worldwide, limited licence to host, copy, transmit, modify, process and display Customer Content only as necessary to provide, secure, maintain and support the Services, comply with law and perform the parties’ agreement.

The customer is responsible for Customer Content, instructions, permissions, notices, consents, approvals, legal bases and the accuracy of information supplied. The customer must not submit content that violates law, confidentiality duties, privacy rights, intellectual-property rights or contractual restrictions.

6. AI and automated outputs

The Services may generate suggestions, classifications, drafts, designs, adaptations, extracted information or other outputs using artificial intelligence or automation ("Outputs"). Outputs may be inaccurate, incomplete, non-unique, unsuitable, or similar to outputs provided to others. You are responsible for reviewing and validating Outputs before use.

Action Labs does not warrant that an Output is legally compliant, non-infringing, original, technically production-ready, factually correct or fit for a particular purpose. The Services are not a substitute for legal, financial, medical, engineering, accounting or other regulated professional advice.

Unless expressly agreed in writing, Action Labs will not use confidential Customer Content to train a generally available AI model. We may use aggregated or de-identified operational data to improve reliability, security and product performance.

7. Intellectual property

Action Labs and its licensors own all rights in the Services, including software, workflows, interfaces, templates, documentation, branding, know-how, models, system prompts, methods and improvements, excluding Customer Content and third-party materials.

Subject to full payment and any applicable signed agreement, the customer may use Outputs produced specifically for it for its internal business and client purposes. This does not transfer ownership of the underlying Services, reusable tools, pre-existing materials, generic know-how, third-party content or open-source components. Any bespoke intellectual-property transfer must be stated in a signed order form or statement of work.

Feedback may be used by Action Labs without restriction or obligation, provided it does not identify the customer or disclose confidential Customer Content.

8. Third-party services

The Services may rely on or interoperate with third-party services, including hosting, authentication, storage, file-delivery, communications, analytics and AI providers. Your use of an integration may be subject to that provider’s terms. We are not responsible for third-party services, changes, outages, content or independent processing, although we will use reasonable care in selecting service providers that process data on our behalf.

9. Fees, taxes and payment

Fees, billing frequency, usage limits, payment terms and taxes are stated in the applicable order form, proposal, subscription screen or invoice. Unless stated otherwise, fees are non-refundable and exclusive of taxes, duties and bank charges. Overdue amounts may result in suspension, interest or recovery costs to the extent permitted by law.

We may change standard pricing for a renewal period by giving reasonable prior notice. Usage above an agreed allowance may be charged at the applicable rate or restricted.

10. Confidentiality

Each party must protect the other party’s non-public confidential information using at least reasonable care and may use it only to perform or receive the Services. Confidential information may be disclosed to personnel, affiliates, advisers and service providers that need to know it and are bound by confidentiality obligations. These obligations do not apply to information that is publicly available without breach, already lawfully known, independently developed, or lawfully received without restriction. Legally required disclosures must, where lawful, be preceded by reasonable notice.

11. Privacy and data protection

Our Privacy Policy explains how we process personal data for our own purposes. Where Action Labs processes personal data on behalf of a customer, the parties will comply with applicable data-protection law and any signed data-processing agreement. The customer is responsible for determining whether the Services are suitable for regulated, restricted or data-localisation-sensitive information before submission.

12. Service changes, availability and support

We may modify, update or discontinue features to improve security, performance, compliance or functionality. We will use commercially reasonable efforts to avoid materially reducing paid core functionality during a committed term, unless required for security, law or a third-party dependency. Scheduled maintenance, emergency maintenance, beta features and circumstances outside our reasonable control may affect availability.

Any service level, support commitment, implementation scope or acceptance process applies only if stated in a signed agreement.

13. Suspension and termination

We may suspend or restrict access where reasonably necessary to prevent harm, address a security risk, comply with law, respond to non-payment, or investigate a material breach. Where practicable, we will give notice and an opportunity to remedy.

Either party may terminate as provided in the applicable order form or signed agreement. We may terminate an unpaid or free account on reasonable notice, or immediately for a material breach that cannot be cured. On termination, access ends and outstanding fees become due. Customer Content will be handled under the applicable agreement, retention policy and backup cycle.

14. Disclaimers

To the maximum extent permitted by law, the Services and Outputs are provided "as is" and "as available". Action Labs disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted availability. We do not warrant that the Services will be error-free, that every file or integration will be compatible, or that Outputs will meet a customer’s legal, brand, production or commercial requirements.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, goodwill, anticipated savings, business opportunity or data, arising from the Services, even if advised of the possibility.

Except for amounts payable, fraud, wilful misconduct, breach of confidentiality, infringement or misappropriation of the other party’s intellectual property, or liability that cannot be limited by law, each party’s aggregate liability arising out of or relating to the Services will not exceed the fees paid or payable to Action Labs for the affected Services during the 12 months before the event giving rise to the claim. For free Services, Action Labs’ aggregate liability will not exceed BHD 100.

16. Indemnity

The customer will defend, indemnify and hold harmless Action Labs and its personnel from third-party claims, damages, liabilities and reasonable costs arising from Customer Content, customer instructions, unlawful use of the Services, or breach of Sections 4 or 5, except to the extent caused by Action Labs’ breach, negligence or wilful misconduct. Action Labs will give prompt notice and reasonable cooperation, and the customer may control the defence provided it does not admit liability for or impose non-monetary obligations on Action Labs without consent.

17. Governing law and disputes

These Terms and any non-contractual obligations are governed by the laws of the Kingdom of Bahrain, without regard to conflict-of-law rules. The courts of the Kingdom of Bahrain have exclusive jurisdiction, unless a signed agreement specifies arbitration or another forum. Before filing a formal claim, the parties will attempt in good faith for at least 30 days to resolve the dispute through authorised representatives, except where urgent injunctive relief is reasonably required.

18. General

Assignment: You may not assign these Terms without our prior written consent, except as part of a permitted corporate reorganisation or sale of substantially all relevant assets. We may assign to an affiliate or successor.

Force majeure: Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations.

Notices: Legal notices must be sent to the contact details in the applicable order form and to the address below. Routine service notices may be provided electronically.

Severability: If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain effective.

No waiver: Failure to enforce a provision is not a waiver.

Independent contractors: The parties are independent contractors. These Terms do not create a partnership, agency, fiduciary or employment relationship.

Entire agreement: These Terms and incorporated signed documents are the entire agreement concerning the Services and replace prior discussions on the same subject.

Changes: We may update these Terms by posting a revised version and giving notice where required. Material changes generally apply from the next renewal or 30 days after notice, unless required sooner by law or security.

19. Contact

Action Labs Consultancy W.L.L. Kingdom of Bahrain Legal contact: o.rana@action-labs.co